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LouisvillePublicLibrary <br />ReferencePolicy <br />2.Apatronmaynotknowhowtolocatematerialsthusrequiringastaffmemberto <br />accompanytheusertoaserviceareaorcomputercatalog.Usersareencouragedto <br />returntothereferencedeskiftheyareunsuccessfulinfindingwhattheyneed. <br />3.Caremustbetakenwithtelephone,mail,emailandfaxmessagesbecauseitiseasyto <br />misinterpretphonemessagesandwrittencommunications.Onlyfactualinformation <br />shouldbegivenoverthephone,withthesourcecited.Usersmayhavetobetoldthat <br />thelibrarydoeshaveinformationonatopic,butthattheywillhavetocometothe <br />librarytouseand/orinterpretit. <br />4.Referencestaffshouldalwayspointoutpublicationdates,andtheusermaybewarned <br />thatmorecurrentinformationmaybeavailableonthetopic. <br />5.Astimepermits,referencestaffwillhelppatronstosearchtheInternetforinformation, <br />andwhenpossible,staffwillassistpatronsindeterminingthereliabilityand <br />authenticityofInternetsites. <br />6.Questionsrequiringanextendedamountofresearchtimemaybehandledatthe <br />discretionofthereferencelibrarian. <br />SPECIFICQUESTIONGUIDELINES <br />Medical,LegalandBusinessInformation <br />1. <br />Whenaskedmedical,legal,andbusinessinformationthestaffmemberwillfollowthe <br /> &»¯ª«²¯´«¹forMedical,Legal,andBusiness1«¹¶µ´¹«¹!aspreparedbythe <br />StandardsandGuidelinesCommittee,ReferenceandAdultServicesDivision, <br />AmericanLibraryAssociationinJan.1992andupdatedbytheBusinessReferenceand <br />ServicesDivision,andapprovedbytheRUSABoardofDirectors,June2001.(See <br />attachment.) <br />ElectronicInformationResources <br />2. <br />Staffmemberswillfollowthe ©©«¶º§¨²«UsePolicyforComputer1«¹µ»¸©«¹!asre <br />adoptedbytheLouisvilleLibraryBoardofTrustees,March16,2005.(Partof+¯¨¸§¸¿¹ <br />PolicyManual.) <br />ConsumerEvaluations <br />3. <br />Thestaffshouldhelppatronslocateconsumerinformationbyshowingthemthe <br />ConsumerTable,andhowtoconsultelectronicindexingandrelatedperiodicalswhich <br />mayleadtoproductevaluations.Thestaffdoesnotofferpersonalopinions <br />recommendingoneproductoveranother. <br />SchoolAssignments <br />4. <br />Questionsregardingschoolassignmentswillbetreatedasanyotherrequestfor <br />referenceassistance. <br />CollegeCatalogs <br />5. <br />"µ²µ¸§ªµ¹collegecatalogsareprovidedforuseintheLibraryonly. <br /> <br />ReferencePolicyPage2of3 <br />