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Louisville Public Library <br />March 2013 Customer Service Survey <br />A year ago we asked you about your satisfaction with the Library's customer <br />service. We're doing a follow-up and asking again. Thanks for helping us see how <br />we can serve you better! <br />11.. �,5;., .jv h i '� i �.: b Sf. i ',� S <br />ii 3 ZF£ �' i <br />v,�x �� �� <br />Oust er Service Criteria <br />� <br />4 �4F i Y <br />• <br />£ € t <br />I�elof Saistan,. �1s. <br />, . <br />Totally <br />Mostly <br />Some- <br />e <br />what <br />Not <br />very <br />Not at <br />all <br />Part 1 <br />How accessible is our staff? <br />j <br />o 0 <br />00 <br />e s <br />4 <br />How comfortable do you feel asking our staff for help? <br />66 <br />60 <br />.... <br />00. <br />If you interacted with our staff during your visit, how <br />satisfied are you with that interaction? <br />Airt,,. <br />4 <br />60 <br />. <br />If you have phoned the Library in the past year, how <br />satisfied were you with the service you received on your <br />most recent call? <br />....„, <br />\.__} <br />4 <br />e0, <br />a a <br />6e <br />Part 2 <br />We've made some changes in Programs and Services in <br />the Children's Department in the last year to increase the <br />focus on early literacy. How satisfied are you with the <br />changes? <br />(For example, Programs such as Mother Goose Story <br />Time, LEGO Club, Preschool Dance Party, etc.; Services <br />such as playscapes and Early Literacy kits) <br />4...,,, <br />a a <br />00;:. <br />s s <br />4 <br />How satisfied are you with our programming and services <br />for Teens? <br />„:.,_ <br />4ee <br />a a <br />6e. <br />How satisfied are you with our programming and services, <br />for Adults?' <br />pe <br />... <br />O6.: <br />Last year we added an automatic book sorting system to <br />speed the check -in process and get library materials back <br />the shelf faster. Have you had more success finding <br />what you were looking for here as a result? <br />=� <br />66 <br />00.; <br />e a <br />4on <br />Please share any comments you have about our customer service: <br />