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#¨³¸®¥,®´¨²µ¨««¤#¨³¨¹¤­3´±µ¤¸ <br />- ¸wuvw <br />Contents <br />ExecutiveSummary................................................................5 <br />SurveyBackground................................................................8 <br />SurveyResults................................................................11 <br />QualityofLifeandCommunity................................................................11 <br />QualityofLife................................................................11 <br />CommunityCharacteristics................................................................13 <br />SafetyinLouisville................................................................18 <br />CityServicesandDepartments................................................................21 <br />GeneralCityServices................................................................21 <br />CityAdministration................................................................23 <br />PublicSafetyServices................................................................25 <br />PlanningandBuildingSafetyDepartment................................................................27 <br />ParksandRecreation................................................................28 <br />PublicLibrary................................................................31 <br />PublicWorks................................................................33 <br />OverallQualityofCityServices................................................................35 <br />CityEmployees................................................................39 <br />InformationSources................................................................42 <br />#¨³¸ <br />²Character................................................................46 <br />PrivateServices................................................................49 <br />PolicyTopics................................................................50 <br />AppendixA:CompleteSetofFrequencies................................................................52 <br />AppendixB:ComparisonofResponsesbyRespondentDemographics..............................82 <br />AppendixC:SurveyMethodology................................................................88 <br />AppendixD:JurisdictionsIncludedinBenchmarkComparisons.........................................92 <br />AppendixE:SurveyInstrument................................................................96 <br />2¤¯®±³®¥2¤²´«³² <br />