City Council Study Session Agenda and Packet 2015 08 25

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Louisville, CO • City of Louisville Building Permit and Land Development Surveys • 2015 Many respondents are experienced in the building permit process across the Front Range • About half of respondents stated they have been through a building permit process in another city or county along the Front Range and a little less than half would say the process in the City of Louisville is "much better" or "somewhat better" than most. Most building permit applications are for renovations • Approximately half of respondents indicated that the last permit application they submitted was for a residential renovation /addition. About 7 in 10 respondents have only participated in the Louisville permit process 1 -2 times and about 6 in 10 were the property owners. Land Development Services Survey Highlights Satisfaction with the Louisville land development review process is mixed • Survey respondents reported a wide range of satisfaction with the land development review process. The highest rated measures of the pre - approval process were fairness of the Planning Commission hearing (96% "very satisfied" or "somewhat satisfied "), fairness of City Council public hearing (95 %), fairness of the Planning Commission hearing (96 %), clarity of Planning Commission staff report (92 %) and reasonableness of public notice requirements (88 %). The items with the lowest levels of satisfaction were availability /clarity of planning standards /design guidelines (67 %), timeliness of referral comments (67 %), overall timeliness of pre - approval process (65 %), reasonableness of application fee (6o %) and overall reasonableness of referral comments (4o %). About half of respondents reported low levels of satisfaction for all of the pre- construction parts of the City's land development review process, ranging from public improvement construction drawing requirements (4o% "somewhat dissatisfied" or "very dissatisfied ") to overall timeline for pre - construction process (53% dissatisfied). • Under construction acceptance, the timeliness of public improvement construction inspections, clarity of final field inspection for PUD compliance, and clarity of public improvement inspection comments had the highest levels of customer satisfaction, with at least 7 in 10 respondents reporting they were very or somewhat satisfied. Overall, however, about 1 in 5 individuals reported being very dissatisfied with the measures of construction acceptance. About half of respondents felt that the development review prows in Louisville compares well to other communities in the area • Approximately half of respondents stated they have participated in a development review process in other cities and about half of residents reported that the City of Louisville is "much better" or "somewhat better" than other jurisdictions along the Front Range. 2 6 Prepared by National Research Center, Inc.