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City of Louisville Citizen Survey June 2016 Government Performance Three - quarters or more of participants said that information about City Council, Planning Commission and other official City meetings, overall performance of the City government, the City's website, information about City plans and programs and availability of City employees was excellent or good. About two- thirds rated the City's response to citizen complaints or concerns highly and over half awarded high marks to programming on Louisville cable TV. In 2016, most ratings for government performance were similar to those given in previous years. Evaluations of overall performance, City response to citizen complaints or concerns and programming on cable TV decreased since 2012. At least 4 in 10 respondents said "don't know" when evaluating the city's response to citizen complaints or concerns, the availability of city employees and programming on Louisville cable TV, municipal channel 8 (see Appendix A: Complete Set of Frequencies). Of the four items that could be compared to the national and Front Range benchmarks, ratings for information about City plans and programs, the City website and overall performance of Louisville government were higher or much higher than the averages. Programming on Louisville cable TV was rated lower than other communities across the nation (a comparison to the Front Range was not available, see Appendix D: Benchmark Comparisons). Females, those living in detached units and those living in the community for 11 to 15 years tended to give more positive reviews to the information provided about City plans and programs than did their counterparts. Males and younger respondents (less than 55 years old) tended to give less favorable ratings to the programming on Louisville cable TV (Channel 8) than did females and older respondents (see Appendix B: Comparison of Responses by Respondent Demographics). No differences were observed by ward. Figure 8: Government Performance Compared by Year Please circle the number that comes closest to your opinion about the performance of the following areas of the City of Louisville: (Percent excellent or good) 2016 2012 2008 2004 Information about City Council, Planning Commission and other official City meetings Overall performance of Louisville City government Louisville Web site (www.louisvilleco.gov) Information about City plans and programs Availability of City Employees City response to citizen complaints or concerns Programming on Louisville cable TV, municipal channel 8 Report of Results 8o% 78% 73% 74% 78% 84% 76% 75% 78% 78% 71% 75% 75% 74% 67% 69% 75% 79% 74% 66% 67% 74% 66% 65% 57% 66% 66% 6o% Prepared by National Research Center, Inc. 13