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City of Louisville Citizen Survey <br /> June 2016 <br /> Contents <br /> Executive Summary 1 <br /> Survey Background 4 <br /> Survey Results 6 <br /> Quality of Life and Community 6 <br /> Quality of Life 6 <br /> Community Characteristics 8 <br /> Safety in Louisville 10 <br /> City Services and Departments 12 <br /> Quality of Services 12 <br /> Government Performance 13 <br /> Public Safety Services 14 <br /> Planning and Building Safety Department 16 <br /> Parks and Recreation 18 <br /> Public Library 20 <br /> Public Works 21 <br /> City Employees 23 <br /> Information Sources 25 <br /> Frequency of Use 25 <br /> Quality and Reliability 26 <br /> Social Media Use 28 <br /> Resident Participation 29 <br /> Planning and Policy Topics 30 <br /> Funding Priorities 30 <br /> Changes to Trash Service 33 <br /> Priorities for Redevelopment 34 <br /> Historic Preservation Tax Extension 36 <br /> Appendix A: Complete Set of Frequencies 37 <br /> Appendix B: Comparison of Responses by Respondent Demographics 67 <br /> Appendix C:Verbatim Responses to Open-ended Survey Questions 104 <br /> Appendix D: Benchmark Comparisons 116 <br /> Appendix E: Survey Methodology 130 j <br /> Appendix F: Survey Instrument 134 <br /> co <br /> co <br /> Q <br /> ot <br /> Report of Results <br />