City Council Study Session Agenda and Packet 2016 07 12

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City of Louisville Citizen Survey June 2016 • Most ratings for community characteristics were much higher when compared to the national and Front Range benchmarks. Only ratings for the variety of housing options and availability of affordable quality housing were much lower than jurisdictions elsewhere in the country and the Front Range. Residents feel safe in their community. • Almost all Louisville residents indicated they felt safe in and around the community during the day and a similar proportion felt safe from violent crime and in the downtown area and in their neighborhoods at night. At least 8 in 10 also reported they felt safe from property crimes and in Louisville's parks after dark. • Compared to ratings in 2012, fewer residents felt safe in Louisville's parks after dark and from property crimes in 2016. Ratings for all other perceptions of safety were similar to 2012. • All safety ratings were much higher those given by residents in other communities across the nation and in the Front Range. The performance of the City of Louisville government performance is viewed favorably by residents. • Three-quarters or more of participants felt that information about City Council, Planning Commission and other official City meetings, overall performance of the City government, the City's website, information about City plans and programs and availability of City government employees as excellent or good. About two-thirds rated the City's response to citizen complaints or concerns highly. • Residents who had contact with a City employee gave positive reviews to their interactions, with at least 8 in 10 saying the employees' courtesy, knowledge, availability, responsiveness/promptness and their overall impression of the employee were excellent or good. Compared to 2012 evaluations, only the responsiveness/promptness of employees decreased in 2016, while all other ratings remained similar. • Almost all evaluations of employee characteristics were higher or much higher than comparisons to both the nation and Front Range. Ratings for the courtesy of Louisville employees were similar to other jurisdictions in the Front Range. Respondents think highly of City government services. • About 9 in 10 Louisville residents rated the overall quality of City services as excellent or good, which was similar to ratings given in 2012 and 2008. Compared to other jurisdictions across the U.S. and compared to jurisdictions in Colorado's Front Range, Louisville's quality of services rating was much higher than both benchmarks. • Most safety services were given favorable assessments, with the highest ratings given to 911 service, the overall performance of the police department and the visibility of patrol cars. When comparisons could be made, all ratings of police services were much higher than the national and Front Range benchmarks. • Many services provided by the Parks and Recreation Department were given high marks by most respondents, including the adequacy of parks, bike paths, playing fields and playgrounds, maintenance of parks, maintenance of the trail system and the overall performance of the Parks and cc Recreation department. Current recreation programs for youth, maintenance and cleanliness of the o Louisville Recreation Center and maintenance of the trail system were evaluated much higher than national comparisons. Report of Results ° 2