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City of Louisville Employee Survey July 2008 Executive Summary Survey Background The City of Louisville,CO contracted with National Research Center,Inc. (NRC) to conduct a city-wide employee survey. Employees received a postcard invitation to complete a Web-based survey. Employees with email addresses also received one email invitation and two email reminder messages with the survey link.A total of 112 completed surveys were received,providing a response rate of 78%.The margin of error for the survey is generally no greater than plus or minus two percentage points around any given percent reported for the entire sample. Responses to all evaluative questions were made on a four-point agreement scale (strongly agree, somewhat agree, somewhat disagree, strongly disagree).To facilitate the creation of composite ratings (an average across multiple items),the results for these questions are reported on a common scale where zero equals strongly disagree (the worst possible rating),33 equals somewhat disagree, 67 equals somewhat agree and 100 equals strongly agree (the best possible rating).The margin of error around a score on the 0-100 scale based on all respondents typically will be no greater than plus or minus one point. A statistical procedure known as factor analysis was conducted to identify the underlying question groupings that could be gleaned from the employees'answers on the survey.These factors or groups of items were used to create composite ratings that measure aspects of employees'work experience were reported as average ratings on the 100-point scale.There are composite ratings for the following aspects of employees'work experience:Job Satisfaction;Job Pride and Contentment; Supervisor Relationship; Employee Support and Recognition;Employee Fit and Values;Employee Workspace and Resources;Work Group Quality and Collaboration;Department Communications and Policies; Growth and Training Opportunities;Employee Evaluation;Employee Benefits and Programs; and Employer Communication. Survey Findings Composite Ratings For each of the 12 dimensions created from 88 survey items, the average or composite ratings ranged from 37 to 80 on the 100-point scale. In general,the majority of Louisville employees felt that their jobs were a good fit for them (80 points on the 100-point scale) and felt less positive about employee evaluations provided by City(37). In addition to employee fit and values, other dimensions of the employee experience receiving a high rating were the workspace and resources available to employees (71 on the 100-point scale) and supervisor relationships (71).The dimensions of growth and training opportunities (69 points), employee benefits and programs (68),work group quality and collaboration (67) and job satisfaction (66) also were rated positively(at least"somewhat"agreeing). In general,employees took pride in their job and were content(64, or just below"somewhat agree"). Louisville employees felt good about communications from and policies within their department (giving an average rating of 61 on the 100-point scale, or"somewhat agree"),with half or more agreeing with the majority of statements in the factor. Employees felt that they were supported and recognized (60 points or slightly below"somewhat agree"). N DRAFT Report of Results 1