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City of Louisville Employee Survey July 2008 Report of Results Survey Background Survey Purpose The City of Louisville,Colorado contracted with National Research Center,Inc. (NRC) to conduct a city-wide employee survey.Employees were asked questions about their job satisfaction,work environment, compensation, supervisory relationships,organizational climate and communication. This was the first survey of Louisville employees.The results can be used by the City to better understand employee experiences, address employee concerns and monitor perspectives over time. Methods City of Louisville employees were mailed a postcard in the beginning of May 2008,inviting them to complete a Web-based survey. Employees with email addresses also received one invitation via email with a link to the survey one week after the postcard was mailed.Two email reminder messages with the survey link were sent to employees in the following two weeks.Data collection continued through mid June. Of the 144 employees receiving an invitation to complete the survey,a total of 112 employees returned completed surveys,providing a response rate of 78%. "Don't Know" Responses and Rounding On many of the questions in the survey,respondents could answer,"don't know."The proportion of respondents giving this reply is shown in the full set of responses included in Appendix B:Complete Set of Frequencies. However, these responses have been removed from the analyses presented in the body of the report.In other words,the tables and graphs display the responses from respondents who had an opinion about a specific item.Appendix A:Results Tables shows all frequencies to survey questions presented in the body of the report and do not include the"don't know"responses. When a table for a question that only permitted a single response does not total to exactly 100%,it is due to percentages being rounded to the nearest whole number. Confidence Intervals The 95%confidence interval (or margin of error) quantifies the sampling error or precision of the estimates made from the survey results.The 95%confidence level for the survey is generally no greater than plus or minus two percentage points around any given percent reported for the entire sample (112 completed surveys). Other types of error such as non-response error (those who did not respond to the survey may have felt differently about the issues covered than those who did respond) is a source of potential bias in survey research.Multiple contacts were made with those selected for the survey to help address non-response errors. Putting Evaluations onto a 100-point Scale Responses to all evaluative questions were made on a four-point agreement scale(strongly agree, z somewhat agree, somewhat disagree, strongly disagree). Items were worded such that"strongly a agree"was the most positive response. 0 z 00 N DRAFT Report of Results 3