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Cultural Services Program Key Indicators <br />Library Services Sub -Program <br />Goals <br />Provide services, facilities and activities that inform, involve, engage and inspire the community <br />and preserve the community heritage. <br />Objectives <br />Provide information and technology to all members of the community, with assistance from an <br />approachable, knowledgeable staff. Foster lifelong learning by delivering wide-ranging, hands-on <br />learning activities and programs to all ages. Practice and reinforce the skills needed for reading <br />readiness with young children so that they are poised to be successful learners when they enter <br />school. <br />INDICATOR <br />UNIT <br />2015 <br />ACTUAL <br />2016 <br />ESTIMATED <br />2017 <br />PROJECTED <br />Context Data and General Information <br />Resident Population of Louisville and Superior <br />Residents <br />32,904 <br />33,000 <br />33,000 <br />$ Per Resident <br />Exp./ Resident <br />$51.49 <br />$53.31 <br />$55.41 <br />Workload <br />Check-outs and Renewals <br />Items <br />494,889 <br />490,000 <br />485,000 <br />Library Card Holders <br />Resident Library <br />Card Holders <br />17,931 <br />18,150 <br />18,150 <br />Programs for Adults, Teens, and Children <br /># of Programs <br />818 <br />820 <br />820 <br />Programs for Adults, Teens, and Children <br />Attendance <br />21,473 <br />22,000 <br />22,500 <br />Ave Number of WiFi Users <br />Daily <br />125 <br />135 <br />150 <br />Visitors <br />Annual <br />249,421 <br />230,000 <br />230,000 <br />Efficiency <br />Check-outs per FTE 1 <br />Items/FTE <br />25,007 <br />23,786 <br />23,544 <br />Program Attendance per 1,000 Served 2 <br />Units <br />665 <br />670 <br />680 <br />Summer Reading Program Participation <br />(age 11 and under) <br />Total registrants <br />1,558 <br />1,755 <br />1,780 <br />Average Wireless Users <br />Daily <br />125 <br />140 <br />155 <br />Ave Times Study Room Requestors Turned <br />Away <br />Daily <br />No Data <br />New metric <br />New metric <br />Ave Time from Item Check-in to Back on Shelf <br />Hours <br />16 <br />16 <br />16 <br />Ave Days for Newly Acquired Items to be Ready <br />for Checkout <br />Days <br />13 <br />13 <br />13 <br />Effectiveness <br />"Overall performance of Louisville Public Library" <br />Rating <br />% Excellent or <br />Good <br />96% <br />(20121 <br />96% <br />NA <br />"Louisville Public Library programs" <br />Rating3 <br />% Excellent or <br />Good <br />96% <br />(2012) <br />98% <br />NA <br />"Services at the Louisville Public Library" Rating3 <br />% Excellent <br />Good or <br />97% <br />(2012) <br />98% <br />NA <br />"Louisville Public Library services online" Rating3 <br />% Excellent <br />Good or <br />93% <br />(2012) <br />93% <br />NA <br />1 For comparison purposes, the statewide average is 16,667. (Source: Library Research Service) <br />2 Statewide average is 543. (Source: Library Research Service) <br />3Based on the 2016 Citizen Survey results. <br />