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Community Design Program Key Indicators <br />Development Review Sub -Program <br />Goals <br />Sustain an inclusive, family -friendly community with a small-town atmosphere, effective <br />and efficient building services and effective preservation of the City's historic structures <br />through a voluntary system <br />Objectives <br />A well-connected and safe community that is easy for all people to walk, bike, and drive <br />in. Neighborhoods that are rated highly by residents and thriving commercial areas. An <br />open and inclusive long-range planning process with significant citizen participation. <br />INDICATOR <br />UNIT <br />2015 <br />ACTUAL <br />2016 <br />ESTIMATED <br />2017 <br />PROJECTED <br />Context Data and General Information <br />Population <br />Residents <br />20,047 <br />20,100 <br />20,100 <br />$ Per Resident <br />Exp./ <br />Resident <br />Workload <br />Pre -Application Conferences <br /># Held <br />New Metric <br />Development Review Applications (PUD, <br />SRU, Plats, etc.) <br /># Processed <br />Administrative Reviews/Amendments <br /># Processed <br />Building Permits Processed <br /># Processed <br />Building Inspections Completed <br /># Completed <br />Efficiency <br />Development Applications Processed per <br />Employee <br /># Processed/ <br />FTE <br />New Metric <br />Building Permit Processed Per Employee <br /># Processed/ <br />FTE <br />Inspections Completed Per Employee <br /># Completed <br />/FTE <br />Building Permit Review Time <br />Ave. Review <br />Time <br />New Metric <br />Development Review Time <br />Ave. Review <br />Time <br />New Metric <br />Effectiveness <br />"Planning review process for new <br />development" Rating' <br />% Excellent <br />or Good <br />71 % <br />(2012) <br />° <br />63 /o <br />"Building permit process" Rating 1 <br />% Excellent <br />or Good <br />New Metric <br />60% <br />"Building/construction inspection process" <br />Rating' <br />%Excellent <br />or Good <br />77% <br />(2012) <br />° <br />65 /o <br />Building Inspection Rollovers <br />Ave./Week <br />New Metric <br />Customer service and program rating2 <br />Rating <br />New Metric <br />Alignment of staff recommendation with <br />Council/Board/Commission decision <br />Rec/ <br />Decision <br />1 Based on the 2016 Citizen Survey results. <br />2 Based on evaluation cards submitted with each permit and development plan application, rating scale of 1=Excellent, 2=Good, 3=Fair, 4=Poor <br />