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Administration & Support Services Program Key Indicators <br />Human Resources & Organizational Development <br />Sub -Program <br />Goals <br />Ensure inclusive, responsive, transparent, friendly, fiscally responsible, effective and <br />efficient governance, administration, and support. <br />Objectives <br />Be an employer of choice, with low employee turnover and high morale. Attract and <br />retain highly qualified and dedicated employees by providing competitive compensation <br />and benefits, effective employee training, and ongoing career and professional <br />development opportunities. Maintain a positive work environment through regular <br />position classification and review, workforce planning, salary administration and <br />employee relations. Maintain a safe workplace through employee safety training. <br />INDICATOR <br />UNIT <br />2015 <br />ACTUAL <br />2016 <br />ESTIMATED <br />2017 <br />PROJECTED <br />Workload <br />Citywide FTEs <br />FTE Positions <br />198.96 <br />217.71 <br />226.76 <br />Citywide Employees (Full & Part Time) <br />Active Employees <br />375 <br />450 <br />500 <br />Recruiting/Hiring/Screening (Vacant <br />Positions Filled) <br />Positions <br />207 <br />225 <br />250 <br />Applications Reviewed <br />Applications <br />2,621 <br />2,800 <br />3,000 <br />Training Classes Offered to Employees <br />Classes <br />15 <br />20 <br />20 <br />Personnel Actions (PA) processed <br />PAs <br />1,081 <br />1,200 <br />1,400 <br />Employee Relations Issues <br />Complaints/concerns <br />brought to HR <br />New <br />Metric <br />20 <br />15 <br />Volunteer Backgrounds and Verifications <br />of Employment processed <br />Number completed <br />129/133 <br />250/150 <br />250/175 <br />Efficiency <br />$ Per FTE (Benefits)1 <br />Dollars <br />$11,320 <br />$11,195 <br />$11,866 <br />Average Time to Fill a Vacancy2 <br />Calendar Days <br />New Metric <br />30 days <br />30 days <br />HR FTEs/ Total FTEs (4.525 HR FTEs) <br />HR FTE/Total FTE <br />1/44 <br />1/48 <br />1/50 <br />HR Budget/General Fund Expenditures3 <br />%/General Fund <br />2.3% <br />2.6% <br />2.6% <br />Effectiveness <br />"My job has met or exceeded my <br />expectations" Rating4 <br />Rating <br />4.2 <br />N/A <br />4.5 <br />Employee Turnover <br />% Turnover among <br />16% <br />12% <br />10% <br />Performance Appraisals completed on <br />schedule <br />% completed within <br />30 days of due date <br />35% <br />50% <br />8013/0 <br />Satisfaction Rating for Training Classes <br />offered (1-10 rating scale) <br />Training evaluation <br />forms <br />New <br />Metric <br />8 <br />8.5 <br />Workers Compensation Rating <br />Experience Mod <br />0.77 <br />0.75 <br />0.75 <br />2 Reduction from 2015 to 2016 was due to a decrease in premium, not benefits. This indicates cost of Health, Dental, and Vision benefits. <br />Time to fill benefitted full-time vacancy when position is open for 14 days (Data based on date position was posted until date position is offered <br />the candidate.) <br />Includes General Fund Expenditures less Interfund Transfers, Total=$17,011,210 (2016), $16,339,230 (2015) <br />4 Rating from 1 (Disagree) to 5 (Agree) on the Employee Survey administered during odd -numbered years. <br />