City Council Study Session Agenda and Packet 2008 05 27

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3.8 Trucks and Equipment The contractor shall provide information about the size and types of trucks and automation that it proposes to use, as well as other equipment necessary for the job such as communication devices, GPS systems and others. The City reserves the right to visit the facilities of all interested contractors and observe th.e equipment used and the operational methods. These site visits will be coordinated with the appropriate representative(s) from each of the interested contractors. Any contract entered into by the City may contain provisions regarding equipment weight, leak proofing, and similar performance standards. 3.9 Use of Subcontractors Contractor shall indicate in the proposal whether or not. it intends to use subcontractors for any part of the service being provided, together with a list of all said subcontractors. 3.1 o Promotion and Education The contractor will work with the City to provide service-oriented information to customers and for developing and executing public education to encourage waste reduction and diversion. Specifically, 30 days prior to the commencement of service the contractor shall provide an 8-1 /2" x 11"two-color insert to be included in each customer's monthly bill (approximately 7000 inserts required). This insert will inform City residents of the specifics of the trash and recyclab:les collection program, including a collection schedule, a listing of what materials can go into the recyclable materials bin, instructions on the proper handling of the collection bins, instructions on what customers are to do with trash that does not fit into the collection bins, etc. The contractor shall provide another such insert at six months into the contract, and each twelve months thereafter. At the same time, contractor shall provide a complete list of fees and services offered to each customer. The contents. of the insert will be approved and by the City. Another option the City may require is that the inserts will be directly mailed to all customers by the contractor. 3.11 Public Informational Meetings Upon selection but prior to implementation of the trash collections service, the selected Contractor will be_required to participate with City staff and Council in two or more public meetings which will describe the new service to City residents/customers. 3.12 Customer Service The contractor shall be responsible for providing all customer service functions including informing customers of current services, handling customer requests, and resolving customer complaints. The proposal shall include information addressing the contractor's proposals for methods and a time frame for communicating with the customers and responding to their questions and complaints. The contractor shall also include, with the proposal, a copy of their customer service standards. The contractor should anticipate developing a web site/page exclusively for information pertaining to operations in the City. 4