City Council Study Session Agenda and Packet 2008 06 10

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City of Louisville IT Department Technology Initiatives 6-Year Plan Overview Summary The purpose of the IT Department's Technology Initiatives 6-Year plan is to determine how to best utilize new technologies, along with the competencies of the IT staff, to meet the changing needs of our City Staff, which will ultimately benefit our citizens and taxpayers. IT's goal is to provide our them the essential services they demand, by ensuring our• City staff is as efficient and effective as possible. This document will briefly describe the general directions in which we are heading and what we intend to accomplish. On the following pages, in the flan itself, the specific initiatives are detailed and prioritized. They are broken down by department with projected timelines, costs and man-hours necessary for their success. Details The basic function of the of the City of Louisville's IT Department is to support, train, and increase the efficiency of our user base. To accomplish this, the IT Department supports and manages the phone, desktop and server systems in order to make them: • Functional • Available • Redundant • Secure When looking at the 6-Year plan for Technology Initiatives, a114 aspects of infrastructure planning must be considered. For example, a technology for making things more available to users necessarily makes it less secure, and making something more redundant makes it less available since it will be done on two or more servers at once, which would take longer. One of the main goals in this 6-year plan is to add functionality to our systems to allow staff, citizens, and taxpayers greater access to electronic data, both within and outside of our network. During and after the implementation of phases of this plan, the IT staff will need to monitor how these affect the overall performance and security of our infrastructure. The 6-Year plan encompasses the following ob'ectl Ives: Increased Access to City Information Again, one of the primary objectives of the plan is allow staff, citizens, and taxpayers greater (though not unrestricted) access to City data. This concerns configuration of our network architecture (IT Items# 1 & 9), as well as implementing new applications and technologies. This includes: • Overhaul of the City's Websites - We are planning a complete re-design of the City's public website to have a more contemporary, professional look and feel (CMO Item #1). Later, a repurposing and redesign of the staff Inl;ranet will be done (IT Item #12). • Streaming Video of City Council Meetings -Cable TV viewership is being replaced by demand for on-line viewing of meetings (CMO Item# 3) • On-Line Functionality -Possible future uses involve: o On-line Utility bill payment - via Innoprise (Finance Item #1) o On-line Sales Tax Applications .and Inquiries- via Innoprise (Finance Item #2) o On-line City document search -via LaserFiche (CMO-Clerks Item #4)