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ii <br />TABLE OF CONTENTS <br />Introduction 1 <br />Definition of a Public Library 3 <br />Collections 5 <br />Community Engagement 9 <br />Facilities 11 <br />Finance 14 <br />Governance 16 <br />Human Resources 19 <br />Marketing and Advocacy 21 <br />Planning 23 <br />Resource Sharing 25 <br />Services and Programming 27 <br />Technology 30 <br />Appendix 34 <br />