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Strategic Planning Framework <br />Vision <br />The City of Louisville — dedicated to providing the best small town experience. <br />Mission <br />Our commitment is to protect, preserve and enhance the quality of life in our community. <br />Values <br />Innovation: Leading and embracing change and transformation through creative thinking, learning and <br />continuous improvement. <br />Collaboration: Proactively engaging colleagues and other stakeholders in developing solutions through <br />open communication. <br />Accountability: Fulfilling our responsibilities, owning our actions and learning from our mistakes. <br />Respect: Treating people, processes, roles and property with care and concern. <br />Excellence: Doing our best work and exceeding expectations with responsive, efficient and effective <br />customer service. <br />Critical Success Factors <br />Financial Stewardship and Asset <br />Management <br />Reliable Core Services <br />Vibrant Economic Climate <br />Quality Programs and Amenities <br />Engaged Community <br />Healthy Workforce <br />Supportive Technology <br />Collaborative Regional Partner <br />4 <br />