City Council Minutes 2018 10 30 - Laserfiche WebLink

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City Council Meeting Minutes October 30 2018 Page 3 of 6 Novak reviewed the questions and answers that all of the various groups were asked • What do you want this City Govemment to be known for? Efficient, innovative, transparent • Louisville Employees are Dedicated, professional, responsive, caring • What do our employees do? Provide services, serve residents • Observed values Customer Service, teamwork, respect All of the information gathering led to this framework created by the management team • VISION The City of Louisville — dedicated to providing the best small town experience. • MISSION Our commitment is to protect, preserve, and enhance the quality of life in our community • VALUES I CARE. Innovation Leading and embracing change and transformation through creative thinking, learning, and continuous improvement. • Collaboration Proactively engaging colleagues and other stakeholders in developing solutions through open communication • Accountability. Fulfilling our responsibilities, owning our actions, and learning from our mistakes. • Respect: Treating people, processes, roles, and property with care and concern • Excellence Doing our best work and exceeding expectations with responsive, efficient, and effective customer service Novak stated that out of the above came the critical success factors: Financial Stewardship & Asset Management; Reliable Core Services, Vibrant Economic Climate, Quality Programs and Amenities, Engaged Community; Healthy Workforce; Supportive Technology; and Collaborative Regional Partner Deputy City Manager Davis reviewed the next steps: Staff will identify specific strategic initiatives to be included in the plan These priority initiatives are informed by the budget and other initiatives that are ongoing such as the Transportation Master Plan and will be aligned with the work we are already doing This includes priorities that can be completed in the next 12 -24 months and should allow us to identify priorities in conjunction with the budget process. She added that in the implementation of the plan it will be important to develop a strategy to use this for internal culture building and organizational development. Some work will be needed to connect this to existing goals and KPIs. In addition, we will need to have opportunities for measuring progress. The hope is the Council will be able to look to this tool as a part of its planning as well