Library Board of Trustees Agenda and Packet 2019 11 14

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INDICATOR UNIT 2018* ACTUAL 2019 ESTIMATED 2020 PROJECTED 2021 PROJECTED Effectiveness Programs for Adults, Teens, and Children' Target = 22,000 Total Attendance 22,927 23,450 24,000 24,000 "Overall Performance of Louisville Public Target = 4 Rating 1 to 5 4.6 4.6 4.6 4.6 Library" Rating8 "Louisville Public Library Programs" Target = 4 Rating 1 to 5 4.2 4.2 4.3 4.3 Rating8 "Services at the Louisville Public Target = 4 Rating 1 to 5 4.3 4.4 4.4 4.4 Library" Rating8 "Louisville Public Library Services Target = 4 Rating 1 to 5 4.2 4.2 4.3 4.3 Online" Rating8 "Summer Reading Program Motivated Kids to Read Target = 4 Rating 1 to 5 3.9 4.3 4.3 4.3 More"9 "Adult and Teen Programs Rated Target = 4 Rating 1 to 5 4.2 4.2 4.3 4.3 Good or Excellent"8 1 Includes Louisville, Prospector and other Consortium items checked out. Auto -renewal accounts for the majority of the increase in circulation. 2 Staff purged all patrons from the database who had expired or been inactive for two years to clean up patron data. 3 Staff -created and hosted programs. 4 Our visits per capita are 6.5 compared to the 5.5 statewide average for municipal libraries serving 25,000-100,000. (Source: Library Research Service). 5 Only includes physical items. 6 Statewide average for municipal libraries serving 25,000-100,000 is 645. (Source: Library Research Service). ' Statewide average for municipal libraries serving 25,000-100,000 is 35,065. (Source: Library Research Service). 8 Based on evaluation survey rating customer service with rating on a scale of 5=Excellent, 4=Good, 3=Average, 2= Below Average, 1=Poor 9 Based on evaluation survey rating customer service with rating on a scale of 5=Strongly Agree, 4=Agree, 3=Neither Agree nor Disagree, 2=disagree, 1=Strongly Disagree * Library closed for remodel April 8-15, 2018.