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2019/2020 Budget <br />"Ensure safe, reliable, great <br />tasting water; properly treated <br />wastewater; effective stormwater <br />control; successfully managed <br />solid waste; and competitive <br />prices for all services <br />Utility Goals <br />"Consistently provide safe and <br />great tasting water, routinely testing <br />quality for compliance with State <br />and Federal Standards. Operate <br />and maintain facilities efficiently, <br />allowing for reasonable and <br />equitable rates while maintaining <br />optimal quality." <br />Water Utility Objective <br />■ <br />Strategic Plan <br />Values <br />innovation <br />Leading and embracing change and <br />transformation through creative thinking, <br />learning, and continuous improvement. <br />Collaboration <br />Proactively engaging colleagues and <br />other stakeholders in developing solutions <br />through open communication. <br />Accountability <br />Fulfilling our responsibilities, owning our <br />actions, and learning from our mistakes. <br />Respect <br />Treating people, processes, roles, <br />and property with care and concern. <br />Excellence <br />Doing our best work and exceeding <br />expectations with responsive, efficient, <br />and effective customer service. <br />Financial Stewardship <br />and Asset Management <br />Critical Success Factors <br />■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ • <br />■ <br />• <br />■ <br />■ Financial Stewardship <br />• and Asset Management <br />*■■,— ■■■■■ <br />Vibrant Economic <br />Climate <br />Engaged <br />Community <br />Supportive <br />Technology <br />The Crty of Louisville has established financial polities and Internal controls to ensure <br />financial susla,nabilhy and financial resiliency, and to safeguard the Crty's assets.The Clty's <br />recurring revenues are sufficient to support desired service levels and proactively maintain <br />critical infrastructure and tacilities.The City practices long -tens financial planning through <br />a comprehensive budget process to proactively adjust for changes in finane lei forecasts. <br />City employees are trusted stewards tithe public's money and assets. <br />Reliable Core Services <br />Louisville Is a safe community that takes comfort in knowing core servkes, such as polke, roads, <br />water and basic maintenance, are Fair, effective, consistent. and reliable. Excellent customer service <br />is provided in the delivery of all City services.Te City is prepared for emergencies and offers residents <br />peace of mind knowing basic munkipal services are planned for and carried out. <br />• <br />■ <br />• <br />• <br />Reliable Core ■ <br />Services <br />■ ' <br />Quality Programs <br />and Amenities <br />ileg/ thy <br />411111 -1111'10 <br />Collaborative Regional <br />Partner <br />2 <br />