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Library Board of Trustees <br />Minutes <br />NOVEMBER 20, 2008 <br />Page 2 of 3 <br />B.Status of Communications to Town of Superior Residents with Louisville Library <br />Cards <br />A two-page letter was mailed on November 14 to almost 3,500 Superior residents. The <br />letter went out with Malcolm’s signature on the City Manager’s Office letterhead. <br />An FAQ that Karen has prepared was distributed. Trustee comments were noted and will <br />be incorporated. The FAQ will be printed as a handout and will be posted to the Library <br />website. Informational posters will also be displayed in the Library. <br />C.Staff Training to Prepare for Cancellation of Superior Residents’ Louisville Library <br />Cards <br />At a recent meeting, Library staff shared many ideas about how to communicate with <br />patrons and support one another. Karen and Lisa Merly will prepare some scripts for <br />staff to help with some of the most anticipated questions or issues. <br />Lisa Merly has arranged customer service training for staff, which is scheduled for <br />December 9. There will be two, 2-hour sessions and trustees are invited to attend. <br />VIII.New Business <br />A.Revise Service Policy Regarding Library Cards <br />After a brief discussion, the Board unanimously approved an update to language <br />regarding use of the Library. <br />In concert with this discussion, the Board reviewed informational material from Denver <br />Public Library regarding privacy of user information. The Board unanimously agreed to <br />continue this discussion to the January meeting. <br />B.Retirement of Board Members and New Members to be Added <br />Members with expiring terms are Mary Seifert, Lisa Kahn, Meredith Davis, and Eileen <br />Patrick. Channah Horst resigned in 2008, with more than two years remaining in her <br />term. This leaves two members, Alicia and Nisa, of the seven-member board. <br />Eileen Patrick and Meredith Davis requested to serve an additional five-year term. <br />IX.Director’s Report <br />A.Decisions by Other Libraries Concerning Borrowing Privileges for Superior Residents <br />Anne reported that Broomfield and Boulder are still trying to determine what they will <br />do, and Lafayette has indicated they will require a user fee. <br />B.Statistics <br />Anne noted that the year-to-date circulation has increased by 13% over the same time <br />period last year. <br /> <br />