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City of Louisville Citizen Survey <br />June 2016 <br />Contents <br />Executive Summary 1 <br />Survey Background 4 <br />Survey Results 6 <br />Quality of Life and Community 6 <br />Quality of Life 6 <br />Community Characteristics 8 <br />Safety in Louisville io <br />City Services and Departments 12 <br />Quality of Services 12 <br />Government Performance 13 <br />Public Safety Services 14 <br />Planning and Building Safety Department 16 <br />Parks and Recreation 18 <br />Public Library 20 <br />Public Works 21 <br />City Employees 23 <br />Information Sources 25 <br />Frequency of Use 25 <br />Quality and Reliability 26 <br />Social Media Use 28 <br />Resident Participation 29 <br />Planning and Policy Topics 30 <br />Funding Priorities 30 <br />Changes to Trash Service 33 <br />Priorities for Redevelopment 34 <br />Historic Preservation Tax Extension 36 <br />Appendix A: Complete Set of Frequencies 37 <br />Appendix B: Comparison of Responses by Respondent Demographics 67 <br />Appendix C: Verbatim Responses to Open-ended Survey Questions io4 <br />Appendix D: Benchmark Comparisons ii6 <br />Appendix E: Survey Methodology 130 <br />Appendix F: Survey Instrument 134 <br />Report of Results <br />Prepared by National Research Cente , <br />27 <br />