City Council Agenda and Packet 2019 12 03

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City of Louisville Citizen Survey June 2016 Planning and Building Safety Department Between 60% and 71% of those with an opinion rated the aspects of the Louisville Planning and Building Safety Department as excellent or good. Public input on planning issues was rated most positively, while the building permit process received less favorable ratings (see the figure on the following page). It should be noted that at least 40% of respondents selected "don't know" when assessing the quality of each of the planning and building safety services (see Appendix A: Complete Set of Frequencies for a full set of responses, including "don't know"). Ratings for the Planning and Building Safety Department tended to decrease since the last survey iteration, including building/construction inspection process (77% excellent or good in 2012 vs %65 in 2016), planning review process for new development (from 71% to 63%) and overall performance of the department (76% to 63%). Some of the difference in opinions could be at least partially attributable to changes in question wording. The only item that could be compared to the benchmark database was the overall performance of the Louisville Planning Department. This rating was much higher the national benchmark (see Appendix D: Benchmark Comparisons). A Front Range comparison was not available. Males, those living in attached units and households without children tended to give lower quality ratings to the public input process on City planning issues than did females, those living in detached units and households with children (see Appendix B: Comparison of Responses by Respondent Demographics). No differences were observed by ward. Report of Results Prepared by National Research Center, Inc. 16 44