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<br />Slide 9
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<br />Cultural Services Program Key Indicators Library Services Sub-Program
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<br />Goals
<br />To inform, involve, and inspire to enhance the quality of life in the communities that we serve.
<br />Objectives
<br />Provide resources and programs for all ages to support multiple literacies and inspire lifelong learning.
<br />Serve as our community living room, bringing people together to learn, share and connect. Create a
<br />sense of belonging in support of our small-town atmosphere.
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<br />INDICATOR
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<br />UNIT 2018* ACTUAL 2019 ESTIMATED 2020 PROJECTED 2021 PROJECTED
<br />Workload
<br />Check-outs and Renewals1 Items 500,771
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<br />610,000 586,000 563,000
<br />Check-outs and Renewals for
<br />Louisville Items only Items 446,849 570,000 547,000 525,000
<br />Library Card Holders2 Resident
<br />Library Card
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<br />28,429 25,000 27,000 28,400
<br />Programs for Adults, Teens, and
<br />Children3 # of Programs 1,204 1,120 1,150 1,150
<br />Ave Number of WiFi Users Daily 98 112 120 130
<br />Visitors4 Annual 222,089 233,512 235,000 235,000
<br />Efficiency
<br />Check-outs per FTE5 Items/FTE 25,471 31,282 29,300 28,150
<br />Program Attendance per 1,000
<br />Served6 Units 670 670 670 670
<br />Summer Reading Program
<br />Participation (Age 11 and Under) Total
<br />Registrants 1902 2000 2050 2100
<br />Annual Library Website Page Views Total Page
<br />Views 236,910 239,000 240,000 241,000
<br />Study Rooms Booked Ave.% Open
<br />Hours 60% 63% 65% 65%
<br />Ave Time from Item Check-in to Back on Shelf Hours 18 18 18 18
<br />Ave. Days for Newly Acquired Items to be Ready for Checkout Days 13 11 8 7
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<br />Slide 10
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<br /> INDICATOR
<br /> UNIT 2018* ACTUAL 2019 ESTIMATED 2020 PROJECTED 2021 PROJECTED
<br />Effectiveness
<br />Programs for Adults, Teens, and Children7
<br />Target = 22,000 Total Attendance 22,927 23,450 24,000 24,000
<br />“Overall Performance of
<br />Louisville Public
<br />Library” Rating8
<br />Target = 4 Rating 1 to 5 4.6 4.6 4.6 4.6
<br />“Louisville Public
<br />Library Programs”
<br />Rating8
<br />Target = 4 Rating 1 to 5 4.2 4.2 4.3 4.3
<br />“Services at the
<br />Louisville Public
<br />Library” Rating8
<br />Target = 4 Rating 1 to 5 4.3 4.4 4.4 4.4
<br />“Louisville Public
<br />Library Services Online” Rating8 Target = 4 Rating 1 to 5 4.2 4.2 4.3 4.3
<br />“Summer Reading Program Motivated Kids to Read
<br />More”9
<br />Target = 4 Rating 1 to 5 3.9 4.3 4.3 4.3
<br />“Adult and Teen Programs Rated
<br />Good or
<br />Excellent”8
<br />Target = 4 Rating 1 to 5 4.2 4.2 4.3 4.3
<br />1 Includes Louisville, Prospector and other Consortium items checked out. Auto-renewal accounts for the majority of the increase in circulation.
<br />2 Staff purged all patrons from the database who had expired or been inactive for two years to clean up patron data.
<br />3 Staff-created and hosted programs.
<br />4 Our visits per capita are 6.5 compared to the 5.5 statewide average for municipal libraries serving 25,000-100,000. (Source: Library Research
<br />Service).
<br />5 Only includes physical items.
<br />6 Statewide average for municipal libraries serving 25,000-100,000 is 645. (Source: Library Research Service).
<br />7 Statewide average for municipal libraries serving 25,000-100,000 is 35,065. (Source: Library Research Service).
<br />8 Based on evaluation survey rating customer service with rating on a scale of 5=Excellent, 4=Good, 3=Average, 2= Below Average, 1=Poor
<br />9 Based on evaluation survey rating customer service with rating on a scale of 5=Strongly Agree, 4=Agree, 3=Neither Agree nor Disagree,
<br />2=disagree, 1=Strongly Disagree
<br />* Library closed for remodel April 8-15, 2018.
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