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Prepared by National Research Center, Inc. City of Louisville Community Survey <br /> June 2020 <br /> <br />Report of Results <br /> 16 <br />Planning and Building Safety Department <br />Between 60% and 76% of those with an opinion rated the services provided by the Louisville Planning and <br />Building Safety Department as excellent or good. Overall customer service was rated most positively, while <br />the planning review process received less favorable ratings (see the figure on the following page). <br />Ratings for the overall performance of the Planning and Building Safety Department increased since the last <br />survey iteration, from 63% in 2016 to 72% in 2020, though it is worth noting that the difference in opinion <br />could be at least partially attributable to a change in question wording. Evaluations for the building permit <br />process overall also increased slightly since 2016, while scores for the public input process on City planning <br />issues declined. Where comparisons were available, all other ratings remained stable from 2016 to 2020. <br />The only item that could be compared to the benchmark database was the overall performance of the <br />Louisville Planning and Building Safety Department. This rating was much higher the national benchmark <br />(see Appendix D: Benchmark Comparisons). A Front Range comparison was not available.