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Prepared by National Research Center, Inc. City of Louisville Community Survey June 2020 Report of Results 20 Parks and Open Space The Louisville Parks and Open Space Divisions are responsible for a variety of programs and amenities that contribute to the overall health and wellbeing of the community. The ir services provide opportunities for things such as exercise, alternatives to using automobiles for commuting, connections to nature and to other community members. Survey respondents were asked to rate the quality of 10 services provided by the Parks and Open Space Divisions and more than 8 in 10 gave positive reviews to all aspects (ranging from 86% excellent or good for maintenance of medians and street landscaping to 95% for maintenance of parks, e.g., landscaping, turf areas, playgrounds, and picnic areas). Ratings in 2020 could be compared to those given in 2016 for five of the 10 listed services . Ratings increased for maintenance of parks and maintenance of open space; other scores remained stable since the previous survey administration. Only one Parks and Open Space Divisions service, maintenance of the trail system, could be compared to national and Front Range benchmarks. This rating was higher than the national comparison and similar to the Front Range comparison (see Appendix D: Benchmark Comparisons). Figure 13: Louisville Parks and Open Space Divisions by Year Please rate the following areas of the Louisville Parks and Open Space Divisions: (Percent rating as excellent or good) 2020 2016 2012 2008 2004 Maintenance of parks (e.g., landscaping, turf areas, playgrounds, picnic areas) 95% 90% NA NA NA Adequacy of parks, bike paths, playing fields and playgrounds 94% 91% 94% 91% 86% Maintenance of the trail system 94% 90% 90% 92% 85% Maintenance of open space (e.g., trash bins, trailheads, habitat, etc.) 93% 87% 87% 87% 85% Overall performance of the Open Space Division 93% NA NA NA NA Overall customer service of the Parks Division (knowledgeable, available, responsive, courteous) 92% NA NA NA NA Overall performance of the Parks Division 92% NA NA NA NA Overall customer service of the Open Space Division (knowledgeable, available, responsive, courteous) 90% NA NA NA NA Maintenance of the Louisville Cemetery 87% NA NA NA NA Maintenance of medians and street landscaping 86% 84% NA NA NA Prior to 2020, “maintenance of open space” did not include any items in parenthesis and a single question was asked about the “overall performance of the Louisville Parks and Recreation Department” whereas the 2020 survey listed each division of the department separately, therefore a comparison over time is not available for those items. About one-third of respondents or more said “don’t know” when rating maintenance of the Louisville cemetery, overall customer service of the Parks Division, and overall customer service of the Open Space Division (see Appendix A: Complete Set of Frequencies).