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Prepared by National Research Center, Inc. City of Louisville Community Survey <br /> June 2020 <br /> <br />Report of Results <br /> 2 <br /> Most ratings for community characteristics were much higher when compared to the national and <br />Front Range benchmarks. Only ratings for the availability of affordable quality housing were much <br />lower than jurisdictions elsewhere in the country and the Front Range. <br />Safety is a priority and perceptions of safety remain high. <br /> When asked to rate how much of a priority if any, they felt the City should place on 11 different <br />aspects of Louisville, about 9 in 10 residents indicated that Public Safety should be a high or medium <br />priority. <br /> Almost all Louisville residents indicated they felt safe from violent crime and felt safe in Louisville’s <br />downtown area, in their neighborhood, and in City parks. Nearly 9 in 10 also reported they felt safe <br />from property crimes. All perceptions of safety in 2020 were similar to those observed in 2016, where <br />trends were available. <br /> Almost all safety ratings for which benchmark comparisons were available were much higher than <br />those given by residents in other communities across the nation and in the Front Range, except for <br />feeling safe in their neighborhood, which was similar. <br /> Most public safety services were given favorable assessments, with the highest ratings given to the <br />visibility of patrol cars and the overall performance of the Louisville Police Departmen t. When <br />comparisons could be made, all ratings of police services were higher or much higher than the <br />national and Front Range benchmarks. <br />Residents are pleased with City of Louisville government performance, with <br />some ratings improving since 2016. <br /> At least 8 in 10 survey participants rated the overall customer service of City Administration, overall <br />performance of Louisville City government, information about official City meetings, and the <br />Louisville website as excellent or good. About three-quarters rated the City’s response to citizen <br />complaints or concerns, and information about City's strategic plan and budget highly. <br /> Ratings in 2020 for government performance were similar to or higher than those given in previous <br />years. Evaluations of the overall performance of City government and City response to citizen <br />complaints or concerns increased since 2016, returning to levels similar to those observed in 2012. <br /> Of the three items that could be compared to the national benchmarks (programming on Louisville <br />cable TV, the Louisville website and overall customer service), ratings were similar to or higher than <br />the averages. Only one item, overall customer service, could be compared to the Front Range <br />benchmarks and this rating was higher. <br />Ratings for City services continue to shine, with the new Senior and <br />Recreation Center a particularly bright spot. <br /> More than 9 in 10 Louisville residents rated the overall quality of City services as excellent or good, <br />which was similar to ratings awarded in previous years and much higher than both benchmarks. <br /> Almost all residents were pleased with various aspects of and services provided by the new Louisville <br />Recreation and Senior Center. At least 95% of respondents awarded excellent or good ratings to the <br />overall performance of, overall quality of, and overall customer service at the Louisville Recreation <br />Center; overall quality of and overall customer service at the Louisville Senior Center; current <br />recreation programs for youth; and current programs and services for seniors. <br /> Residents’ approval of the new recreation facility is apparent in the ratings changes observed from <br />2016 to 2020: increases in ratings were seen for the overall quality of the Louisville Recreation Center