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Prepared by National Research Center, Inc. City of Louisville Community Survey June 2020 Report of Results 5 Survey Background Survey Purpose The Louisville Community Survey gives residents the opportunity to rate their satisfaction with the quality of life in the city, the community’s amenities and satisfaction with local government . The survey gathers community-wide feedback on what is working well and what is not and helps map out residents priorities for community planning and resource allocation. It serves as a consumer report card for Louisville; providing a check-in with residents to make sure the City policies and services are on course. This is the fifth time National Research Center, Inc. (NRC) conducted the Louisville Community Survey and the eighth iteration in a series of citizen survey projects completed by the City of Louisville since 1990. Survey Methods The Louisville Community Survey was administered by mail beginning in March 2020 to 2,500 randomly selected households within the City of Louisville. Each household received three mailings. Completed surveys were collected over the following five weeks. The first mailing was a prenotification postcard announcing the upcoming survey. Over the following two weeks, two survey mailings were sent to residents; each contained a letter from the Mayor inviting the household to participate in the 2020 Louisville Community Survey, a five- page questionnaire and a pre-addressed, postage-paid return envelope. The survey instrument itself appears in Appendix F: Survey Materials. Of those households receiving the survey, 928 residents responded to the questionnaire either by mail or web, giving a response rate of 38%. Survey results were weighted so that the characteristics of gender, age, tenure (rent versus own), housing unit type (attached versus detached) and Ward were represented in the proportions reflective of the entire city. (For more information see Appendix E: Survey Methodology.) Understanding the Results Precision of Estimates It is customary to describe the precision of estimates made from surveys by a “level of confidence” (or margin of error). The 95% confidence level for this survey is generally no greater than plus or minus three percentage points around any given percent reported for all respondents (928 completed surveys). “Don’t Know” Responses and Rounding On many of the questions in the survey, respondents gave an answer of “don’t know.” The proportion of respondents giving this reply is shown in the full set of responses included in Appendix A: Complete Set of Frequencies and is discussed in the body of this report if it is 30% or greater. However, these responses have been removed from the analyses presented in the body of the report, unless otherwise indicated. In other words, the majority of the tables and graphs in the body of the report display the res ponses from respondents who had an opinion about a specific item. When a table for a question that permitted only a single response does not total to exactly 100%, it is due to the customary practice of rounding percentages to the nearest whole number. Comparing to Past Years Because this survey was the eighth in a series of citizen surveys, the 2020 results are presented along with past ratings when available. Differences between 2020 and 2016 can be considered “statistically significant” if they are five percentage points or more. Trend data for Louisville represent important comparisons and should be examined for improvements or declines. Deviations from stable trends over time especially