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LIBRARY WORKPLAN 2021 — Thrive in Recovery <br />• Create a phased reopening plan <br />• Engage Community <br />The library enhances our vibrant community. <br />o Spread the Word: Introduce Library services and products to business owners and <br />community members. <br />■ Actively recruit new library users from all parts of our community. <br />• Work with City/Realtors/Chamber/Apartment complexes/Community <br />resources to reach out to new residents and businesses. <br />■ Invite people back to the Library. <br />• Communication Strategy - <br />o eNewsletters; Monthly News, New Card Holders, About to expire <br />etc. <br />o Social posts <br />o Manage Google and Yelp accounts — improve image <br />o Invite inactive patrons to come back — email? <br />o Welcome All: Create an inclusive space that reflects the diversity of our community and <br />its needs. <br />■ Create an authentically welcoming service model. <br />• Training around DEI hiring and workplace best practices <br />• Hire a diverse group of new employees. <br />• Create a clear customer service model with effective training <br />■ Update Library Policies to be welcoming and inclusive <br />• Champion Literacy <br />The library provides resources and programs to nurture and support multiple literacies. <br />o Student One initiative <br />■ Complete and sign MOU with BVSD <br />o Offer Diverse Collections: Reflect the diversity of our community and world in our <br />collections and resources. <br />■ Continue to build diversity into all of our collections. <br />■ Highlight the collections diversity <br />o Renovate the Storytime room to a Children's Makerspace <br />■ Carry forward 2020 funds for this project <br />• Spark Imagination and Learning <br />The library provides resources, technology and programs to inspire lifelong learning. <br />o Encourage Creative Pursuits and Personal Growth: Provide access to a robust, <br />diverse and relevant collection of print and online resources for patrons of all ages, <br />backgrounds and abilities. <br />■ Codify an agreed -upon level of service at Superior Community Center <br />■ Implement mobile check-out <br />■ Evaluate accessibility to library resources that empower patrons to explore, grow <br />and thrive. <br />■ Host outdoor programs when feasible <br />• Summer Reading Kickoff <br />• Pop-up library on the Plaza <br />