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bank following NACHA guidelines. <br />2) If any Taxpayer payment is returned via an ACH or credit card charge -back <br />against the account past the settlement process above, that Jurisdiction will pay <br />applicable amounts back to the SUTS System within five banking days of <br />notification of return. <br />E. Data and Reports. <br />1) Jurisdiction will have access to all information from tax forms processed in the <br />SUTS System that involve transactions within the Jurisdiction via CSV file <br />downloads, PDF files or some other manner that is mutually acceptable. <br />2) The following reports will be available to Jurisdiction with the SUTS System: <br />a) Assessment Report: This report shows all assessments, by business and <br />includes several filters. <br />b) Form Data Report: The form data report provides the ability to see all <br />data for a taxpayer's form (e.g., gross sales through all deductions). c) <br />Business Comparison Reports by Month: Allows review of trends over time <br />for particular businesses, or an audience of businesses. <br />d) Business Contact Report. <br />e) Missing Account Number Report for validating Jurisdiction's Local <br />.Account Number for each registered account in the SUTS System. <br />F. Support. <br />CDOR will provide Taxpayer user support during regular, published State business <br />hours. Support to Jurisdiction's administrative users for system questions is <br />provided by Vendor specialists who will be available by email and phone Monday <br />through Friday from 8:00 am to 5:00 pm Mountain Time, excluding Federal and <br />State Holidays. <br />G. Retention of Data. <br />The SUTS System will retain, for a minimum of three years, all data, records, <br />returns, and information: a) submitted by Taxpayers to the SUTS System, b) <br />derived from Taxpayer submissions, and c) transferred to Jurisdiction. <br />H. System Failure. <br />If the SUTS System becomes disabled, CDOR will use good faith and reasonable 3 <br />efforts to recover the system and all Jurisdiction data not already in the possession <br />of Jurisdiction. This recovery of the SUTS System and data will be conducted at no <br />