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0 GRAVES °�° ESD <br />CIVIC SOLUTIONS CONSULTING <br />Throughline: Language Justice <br />• "I am surprised by how English -heavy Louisville is, and how little Spanish language <br />services there are given the size of the Latino community,...and I don't even speak <br />Spanish." <br />• "Someone wanted to apply for the Louisville Police Department's Christmas gift <br />program, but it was only in English." <br />• "I often have to translate for my mom, because there is not a Spanish language <br />interpreter on staff." <br />• "The way people are treated when they don't speak the language, it is very <br />upsetting ... [they are] treated rudely or ignored if Spanish is their first language or their <br />English is poor." <br />GRAVES °e° ESD <br />CIVIC SOLUTIONS CONSULTING <br />Throughline: Language Justice <br />• "Ditto. The deaf community faces similar disrespect and is also ignored when trying to <br />pay parking tickets or asking for help with other city -issues." <br />• "Many city staff don't know how to access the ASL interpretation services that are <br />available. Or sometimes you request an interpreter in advance, but when you arrive — <br />the interpreter has not been arranged." <br />• "Guidelines [and training] are needed for all language services for city staff' <br />• "The library feels like one of the safest places in Louisville, but paying a water bill, going <br />to the grocery store, city hall, police department or schools can be scary — especially for <br />undocumented people." <br />