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Goals <br />Administration & Support Services Key Indicators <br />City Clerk/Public Records Sub -Program <br />Ensure inclusive, responsive, transparent, friendly, fiscally responsible, effective and <br />efficient governance, administration, and support. <br />Objectives <br />Provide efficient and transparent processes for residents to access public documents <br />and notice of public hearings/events. Transparent, consistent and responsive <br />management of the licensing authority and special events permits. <br />2020 <br />2021 <br />2022 <br />2023 <br />INDICATOR <br />UNIT <br />ACTUAL <br />ESTIMATED <br />PROJECTED <br />PROJECTED <br />Workload <br />Percentage Change in Number of Licenses <br />% <br />-5% <br />5% <br />2% <br />2% <br />and Permits Processed <br />Efficiency <br />Percentage of Public Record Requests <br />Responded to within 24 Hours of Filing <br />% <br />19.5% <br />25% <br />30% <br />30% <br />Request <br />Percentage of Meeting Minutes Completed <br />within the Deadline <br />% <br />100% <br />100% <br />100% <br />100% <br />Notes: <br />10 <br />