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Goals <br />Public Safety & Justice Program Key Indicators <br />Municipal Court Sub -Program <br />Police and other City staff working with the community to help ensure safety, satisfy <br />residents' expectations that individuals observe the City's Municipal Code and State <br />Law, and a justice system that is fair, effective, and efficient. <br />Objectives <br />Maintain accurate permanent records of citations and payments, administer fair and <br />competent hearings, treat all citizens fairly and equally. <br />2020 <br />2021 <br />2022 <br />2023 <br />INDICATOR <br />UNIT <br />ACTUAL <br />ESTIMATED <br />PROJECTED <br />PROJECTED <br />Workload <br />Percentage of Total Cases Requiring <br />% <br />94% <br />75% <br />75% <br />75% <br />Court Hearin <br />Average Caseload per FTE <br /># <br />450 <br />700 <br />750 <br />750 <br />Efficiency <br />Average Time for Resolution of <br />Days <br />45 <br />30 <br />30 <br />30 <br />Cases <br />Effectiveness <br />Customer Survey <br />Question: Rating of <br />Target = 5 <br />Rating <br />4 <br />5 <br />5 <br />5 <br />Customer <br />Satisfaction <br />Surveys are completed on paper in Court. In 2020, court sessions were limited or were held virtually so the number of surveys in very small from <br />before the pandemic. <br />.. Ticket numbers down significantly for 2020 due to pandemic. <br />33 <br />