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Goals <br />Recreation Program Key Indicators <br />Senior Activities and Services Sub -Program <br />Promote resident's and visitors' physical, mental and social well-being through a broad <br />range of high -quality, reasonably priced recreation and leisure activities for people of all <br />ages, interests, and ability levels. <br />Objectives <br />Encourage physical activity, intellectual stimulation, and social well-being through <br />programs and services for persons 60 and older. <br />2020 <br />2021 <br />2022 <br />2023 <br />INDICATOR <br />UNIT <br />ACTUAL <br />ESTIMATED <br />PROJECTED <br />PROJECTED <br />Efficiency <br />Senior Activities Cost Recovery <br />$/Class or <br />Rate per Class/Program/Activity <br />Program or <br />o <br />39 /0 <br />0 <br />37 /0 <br />0 <br />37 /0 <br />0 <br />37 /o <br />Activity <br />Effectiveness <br />Average Number <br />Target = <br />of Participants <br />1,500 <br /># <br />1,241 <br />1,300 <br />1,500 <br />1,700 <br />per Program <br />Community <br />Survey Question: <br />Rating of Current <br />Target = <br />% Excellent or <br />95% <br />95% <br />95% <br />95% <br />Programs and <br />95% <br />Good <br />Services for <br />Seniors <br />Customer Survey <br />Results: <br />Customer <br />Satisfaction after <br />Target = 4.5 <br />Rating <br />4.5 <br />4.9 <br />4.9 <br />4.9 <br />Program <br />Completion <br />'Last Community Survey conducted in 2020. <br />"Avg number of parts/program includes all Programs/Classes, Drop -In Activities (including coffee served), Day Trips, Special Events, Community <br />Resource Contacts, and Brooks Cafe Lunch. <br />