Recreation Advisory Board Agenda and Packet 2021 11 22

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Recreation Advisory Board Minutes October 25, 2021 Page 4 of 5 • The golf course staff, with input from the RAB golf course subcommittee, would like to increase the "value" perception of players. Their ideas include: better practice facilities, the addition of synthetic turf, a new or remodeled clubhouse, and more reliable restaurant and beverage cart service. A part-time horticulturalist could be hired to create a positive first impression at the entrance. • The survey showed low marks for food and beverage service. The golf staff is planning to meet with the food and beverage contractor to debrief and reset expectations for the coming year. o At the request of the RAB, staff had asked the restaurant to post a sign if it will be unexpectedly closed, but that has not consistently happened, even after reminders. o RAB board members also reported a concern with the handling of credit cards when items are purchased from the beverage carts. The credit cards were sometimes taken away to the clubhouse for processing, rather than staying with the credit card owner. • The board appreciated the survey and thanked Ginger for her work. Regarding the condition of the golf course, spring was difficult, but it is in pretty decent shape now. The bunkers need work, both in the short term and to improve them so that they last longer. Work will begin on the worst ones first. Staffing shortages during the year have been challenging. David Dean plans to present the First Green Program at Monarch High School. The First Green Program is an outreach program that uses golf courses as learning labs. Students learn that managing the environment and turf on a golf course can be a career with upward mobility. Membership Fee Recommendation • Golf staff looked at the effectiveness and value of each of the passes, compared to an 18 hole round. The Monarch Pass price is intentionally discounted in order to encourage younger players. The Regal and Imperial pass prices need to be increased in order to compare more reasonably with the daily rate. These two passes include unlimited range balls. From a financial standpoint, it made sense to take away the unlimited range balls benefit, but the RAB golf subcommittee shared that this is an important benefit to create value and loyalty. • David Baril presented a plan that would give players the option to pay more and keep the unlimited range balls (Plus option), or pay the same as this year without the unlimited range balls. The staff would like to present this pricing plan to the golfing community, and then reevaluate next year. The results from next year will provide data to show whether or not everyone wants unlimited balls. 5