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E. UTILITY Exhibit B <br />Purchase and Service Level Agreement <br />INTRODUCTION <br />�W:. <br />HDDY'A'U.RN <br />This purchase agreement describes the levels of service that Client will receive from Utility Associates, Inc. <br />Purpose <br />The Client depends on IT equipment, software and services (the IT system) that are provided, maintained <br />and supported by the Supplier. Some of these items are of critical importance to the business. <br />This purchase agreement sets out what levels of availability and support the Client is guaranteed to receive <br />for specific parts of the IT system. <br />This Purchase Agreement forms an important part of the contract between the Client and the Supplier. It <br />aims to enable the two parties to work together effectively. <br />SCOPE <br />Parties <br />This agreement is between: <br />The Client: <br />The Supplier: <br />Louisville Police Department <br />Utilitv Associates Inc. <br />992 Via Appia <br />250 E. Ponce De Leon Avenue <br />Louisville, CO 80027 <br />Suite 700 <br />Decatur GA 30030 <br />Key Contact: <br />Key Contact: <br />Chief David Hayes <br />Amanda A. Havice <br />DHayes@LouisvilleCo.gov <br />404-816-0300 <br />303.335.4633 <br />1 ahavice@utilitv.com <br />Dates and Reviews <br />This agreement begins on the Effective Date of the agreement, which is the date of signature by the Client <br />of the accompanying Offer Letter and will run for the term of the agreement plus any extensions of such <br />agreement. <br />It may be reviewed at any point, by mutual agreement. It may also be reviewed if there are any changes to <br />the Client's system. <br />Equipment, Software and Services Covered <br />This agreement covers only the equipment, software and services in the table below. This list may be <br />updated at any time, with agreement from both the Client and Supplier. <br />Item Type Number ofdtems Item <br />RIOT ICV UPGRADE Qty 30 Supplied by Utility I <br />