Resolution 2009-15 - Laserfiche WebLink

Home Browse Search

Personal Identifying Information means a person's credit card account information, debit card information, bank account information and drivers' license information and for a natural person includes their social security number, mother's birth name, and date of birth. Red flag means a pattern, practice, or specific activity that indicates the possible existence of identity theft. Service provider means a person that provides a service directly to the City. Findings The City is a creditor pursuant to 16 CFR § 681.2 due to its provision or maintenance of covered accounts for which payment is made in arrears. 2. Covered accounts offered to customers for the provision of City services include water utility, wastewater utility, storm water utility, and solid waste utility accounts. 3. The process of opening a new covered account and making payments on such accounts have been identified as potential processes in which identity theft could occur. 4. The City limits access to personal identifying information to those employees responsible for or otherwise involved in opening covered accounts or accepting payment for use of covered accounts. Information provided to such employees is entered directly into the City's computer system and is not otherwise recorded. 5. The City determines that there is a low risk of identity theft occurring in the following ways: a. Use by an applicant of another person's personal identifying information to establish a new covered account; and b. Use of another person's credit card, bank account, or other method of payment by a customer to pay such customer's covered account or accounts. Process of Establishing a Covered Account As a precondition to opening a covered account in the City, each applicant shall be confirmed by a third party, such as a title company, or shall provide the City with a valid government issued identification card containing a photograph of the applicant. The identifying number of card shall be recorded on the application for service. Access to Covered Account Information Access to customer accounts shall be password protected and shall be limited to authorized City personnel. Any unauthorized access to or other breach of customer accounts is to be reported immediately to the Finance Director and the password changed immediately. Personal identifying information included in customer accounts is considered confidential and any request or demand for such information shall be immediately forwarded to the City Clerk. 75