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City of Louisville <br />Economic Vitality Strategic Plan <br />Strategic Goal #2 <br />Measures (KPIs) <br />• Business satisfaction survey rating (question TBD) <br />• Assessed value of commercial and industrial properties as a <br />Improve our business climate through collaborative relationships and effective processes <br />percentage of total assessed value of all properties <br />• Satisfaction rating from conducted retention visits <br />Identifier <br />Supporting Actions/Tasks <br />Responsibility <br />Target Start <br />• Launch monthly business focused e-newsletter and expand social media outreach to promote and interact <br />#2-1 <br />with the business community <br />EV <br />ONGOING <br />• Conduct a Business Satisfaction Survey every other year to monitor changes and new ideas in the business <br />EVC/EV <br />In Process <br />#2-3 <br />community <br />o Create list of opportunities for improvement or action as a result of feedback received from survey <br />EVC/EV <br />Target Start August 2022 <br />#2-4 <br />• Perform regular and coordinated outreach with local property owners, brokers, and developers <br />EV <br />ONGOING <br />#2-5 <br />• Develop business outreach campaigns that promote local businesses and available services <br />EV <br />Q2 2022; then ongoing <br />• Host annual (or semi-annual) Business Forum to gather all stakeholders, review City priorities, and gather <br />#2-6 <br />feedback <br />EV <br />ONGOING <br />• Conduct business exit surveys by visiting closing or at -risk businesses to understand opportunities for <br />#2-7 <br />improvement or assistance <br />EV <br />ONGOING <br />Agenda Packet P. 15 <br />