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fullest potential, as identified in our recommendations below, should meet the needs of <br />Parks. Work order development can include preventative maintenance, corrective <br />maintenance, capital improvements, and Parks own customized work types. As Parks <br />implements the recommendations and moves toward consistency, service level <br />agreements, and documented maintenance processes, the full value of the Lucity <br />software will be recognized. With Lucity's existing use by the City, the implementation <br />process will have resources available, and Parks staff will have a network of people to <br />learn from. <br />a. Incorporate the role of Lucity Administrator. At least one employee should be <br />responsible for administration of the Lucity program that involves primary job duties <br />of management of data, workflow processes, work order processes, KPI reports, and <br />continuous improvement of the system. This position should also be given the full <br />administration of the software application with the goal of the position to include <br />improving Parks management communication between all customers and the <br />department. However, the cybersecurity requirements should be kept in the IT <br />department. Note, the City has a contract with a third party that is currently <br />performing Lucity administrator functions. <br />b. Develop and utilize a consistent work order process. This includes developing and <br />utilizing consistent configuration codes, such as work type, priority, and status codes <br />and definitions and how data is entered into and reported from Lucity. Attention <br />should be paid to the priority and status codes from the customer standpoint. As an <br />example, work is created (new), assigned, in progress, on hold (various potential <br />reasons including waiting for parts, access, approval, customer, etc.), completed, <br />and closed. Well defined codes can provide a means of communicating expectations <br />and tracking the timely performance of work. <br />i. Work Type Categories - The work type and category codes are important to <br />organize the data in Lucity to enable consistent reporting of metrics. The <br />recommended work type and category codes provide an organized accounting <br />of work performed if it is recorded and entered in Lucity. <br />ii. Priority Codes - Well defined priority codes can provide a means of <br />communicating expectations and tracking the timely performance of work. Each <br />priority code should have a description of the work, target response times, and <br />relevant examples. <br />iii. Work Order Status Codes - A variety of work order status codes should be <br />implemented to allow for better tracking and communication with customers. <br />City of Louisville Parks Department <br />Summary of Findings <br />January 16, 2023 <br />Page 27 <br />30 <br />