Recreation Advisory Board Agenda and Packet 2023 02 27

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identified existing data gaps and made recommendations for expanding categories that could be linked to future task order assembly and distribution. Performance Standards and Measures To evaluate the current state of parks from a broad perspective, the consultant team used a framework for high-performance that is based on the Malcolm Baldrige quality management framework and the NRPA national accreditation standards. The use of the NRPA standards allows us to analyze Parks overall park management practices and provide qualitative performance measures. Service Contracts and Partnership Agreements The consultant team reviewed budget information related to existing year-round and seasonal service contracts and identified impacts on current staffing levels and performance standards. Data from partnership agreements between Parks and HOAs was not currently available, but the consultant team discussed the need to better understand and track partnership agreements that impact maintenance operations. Recommendations and Implementation: Annual Work Plan Using the assessments and findings generated to date, the consultant team developed an Annual Work Plan (AWP) template and identified opportunities for outsourcing. The Annual Work Plan is set up as a plan from Parks perspective that summarizes strategy, key maintenance processes, and metrics. The plan will serve as a tool for Parks to determine staffing needs and projections related to specific tasks. The template will need to be completed by City staff as more information is collected and gaps are eliminated. The Annual Work Plan is supplemented by an inventory of data that was assembled previously as part of the PROST Atlas and supplemented by an expanded inventory which is detailed in AWP Appendix B. These appendices include information regarding methodology and how to apply the data to inform the Annual Work Plan. Maintenance, Management, and Labor Needs for New Amenities The Annual Work Plan is a tool for anticipating how Parks will accommodate and service landscape and infrastructure capital improvement projects. As data from Parks daily operations is expanded to collect detailed task data, Parks will have an increasingly accurate understanding of costs of routine maintenance for a given asset and level of service. Parks can use this information to accurately predict how capital improvements will impact routine maintenance programs, and proactively adjust their departmental FTEs to accommodate new and/or improved assets. City of Louisville Parks Department January 16, 2023 Summary of Findings Page 11