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LL City+�?f . ECONOMIC VITALITY COMMITTEE <br />Lou�sville <br />COLORADO • SINCE 1878 <br />SUBJECT: BUSINESS SATISFACTION SURVEY OUTCOMES <br />DATE: JUNE 16, 2023 <br />PRESENTED BY: APRIL KRONER, AICP, ECONOMIC VITALITY MANAGER <br />AUSTIN BROWN, ECONOMIC VITALITY SPECIALIST <br />SUMMARY: <br />Staff administered a Business Satisfaction Survey in 2022. The survey opened on May <br />2, 2022 and closed on May 26, 2022. The results of the Business Satisfaction Survey <br />are included as Attachment #1. The Economic Vitality Committee (EVC) previously <br />discussed the survey results during its June 17, 2022 meeting. The June 17 meeting <br />materials are included as Attachment #2. <br />The EVC recently requested that the Business Satisfaction Survey be brought back for <br />discussion, with hopes of addressing some of the issues identified by businesses. The <br />survey received a total of 65 responses. Of the 65 responses received, 35 (54.69%) <br />indicated that Louisville is not a friendly place to do business. Other issues that received <br />a majority of responses can be found in the attachments. The survey also collected <br />demographic data including whether the respondent owns or leases (70.69%) their <br />space, and sought to identify women -owned (42.37%) or minority -owned (5.08%) <br />businesses. <br />When administering the 2022 survey, staff planned to prepare another Business <br />Satisfaction Survey in approximately Q2 2024. The 2022 survey was intended to act as <br />a benchmark against which to measure future surveys. In order for results to be <br />compared, future survey questions should be kept fairly consistent. <br />RECOMMENDATION: <br />Provide feedback to staff on issues identified by the business survey and thoughts on <br />future surveys. <br />ATTACHMENT(S): <br />1. 2022 Business Satisfaction Survey Results Report <br />2. June 17 2022 Meeting Materials <br />Agenda Packet P. 8 <br />