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The City's contract for solid waste services provides for fines and penalties under various <br />conditions. It also provides for service interruptions during in inclement weather and force <br />maj eure. <br />When there are concerns identified by residents it takes time and discussion to identify if the <br />concern is valid and collect information from both the Resident and Republic to validate the issue. <br />The City historically has not utilized fines and penalties as a method to incentivize its vendors to <br />perform adequately. Staff has taken a partnership approach and worked to improve service level <br />issues through constructive conversations with business partners. <br />Incentivizing the contract would require additional tracking and verification of metrics that the <br />City does not currently monitor and verify. <br />The entire contract is managed solely by the Public Works & Utilities Director with minor <br />assistance from the Utility Billing and Finance Staff for billing coordination and front desk <br />customer service calls. <br />Significant changes to contract philosophy to include aggressively using penalties or incentives <br />would require addition of staff for monitoring and ongoing verification of issues and benchmarks. <br />Based upon the 2019 bid pricing, the addition of one staff person would wipe out any program <br />savings by selecting the lowest bidder at which point selection of the most qualified bidder would <br />be recommended. <br />ice. <br />14/75 <br />