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QUESTON9 Courtesy, Responsiveness of City Employees. <br />Value Label <br />Very Low <br />Very High <br />No information <br />Valid Cum <br />Value Frequency Percent Percent Percent <br />1 9 2.6 2.8 2.8 <br />2 4 1.2 1.2 4.0 <br />3 11 3.2 3.4 7.3 <br />4 23 6.7 7.0 14.4 <br />5 57 16.5 17.4 31.8 <br />6 49 14.2 15.0 46.8 <br />7 88 25.5 26.9 73.7 <br />8 55 15.9 16.8 90.5 <br />9 31 9.0 9.5 100.0 <br />0 18 5.2 Missing <br />Total <br />345 100.0 100.0 <br />Valid cases 327 Missing cases 18 <br />QUESTN10 City Response to Citizen's Complaints. <br />Value Label <br />Very Low <br />Very High <br />No information <br />Valid Cum <br />Value Frequency Percent Percent Percent <br />1 15 4.3 4.9 4.9 <br />2 12 3.5 3.9 8.8 <br />3 31 9.0 10.1 19.0 <br />4 26 7.5 8.5 27.5 <br />5 79 22.9 25.8 53.3 <br />6 48 13.9 15.7 69.0 <br />7 50 14.5 16.3 85.3 <br />8 33 9.6 10.8 96.1 <br />9 12 3.5 3.9 100.0 <br />0 39 11.3 Missing <br />Total 345 100.0 100.0 <br />Valid cases 306 Missing cases 39 <br />14 <br />