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Here at home ... major events <br />• COVID <br />• The Library lost half of our staff <br />at the start of COVID. <br />• Library staff were required to <br />work with patrons during the <br />entire COVID lockdown and <br />recovery periods. <br />• There was a high level of <br />incivility from patrons around <br />masks, metering and limited <br />services/hours. <br />• MARSHALL FIRE <br />• After the fire staff helped many <br />patrons work through their <br />trauma in a variety of small <br />ways. <br />• Patrons of all ages shared their <br />stories of loss and leaned on <br />our team for emotional support. <br />• Staff experienced <br />secondary stress <br />these two long tei <br />after the other. <br />a high level of <br />managing <br />m events one <br />