City Council Agenda and Packet 2009 10 06

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Exhibit A General Terms and Conditions 1.0 GENERAL 1.1 Daily cleaning intervals apply to every scheduled visit of a facility. The frequency column (FREQ) of the master cleaning specification will indicate the schedule frequency for daily cleaning. For example, areas with 7X in the frequency column are cleaned seven day per week including week ends and holidays not specifically excluded in section 1.1. Areas identified as 1X in the frequency column will be cleaned only one time per week or month as indicated. The standard schedule for cleaning is Monday through Friday. If a different schedule is required by the Owner, this will be noted in the remarks session. City Hall, City Shops, Parks Admin, the Library and the Police Department will be closed on the following holidays and will not require additional cleaning: New Year's, Martin Luther King Jr., Easter, Memorial, Independence, Labor, Veterans, Thanksgiving, Friday after Thanksgiving and Christmas. The Recreation Center will be closed on the following holidays and will not require additional cleaning: New Year's, Easter, Memorial, Independence, Labor, Thanksgiving and Christmas. The Recreation Center is also closed for one week at the end of summer for maintenance projects, at which time the Contractor will be expected to perform deep cleaning of the facility. 1.2 If for any reason, beyond the control of the Contractor; i.e., foul weather operations etc., certain areas cannot be serviced, the Contractor must afford manpower to thoroughly clean these areas to standard level cleanliness within a 24 hour period. This recovery effort will be within the contract price. 1.3 Minor emergency service required, while the cleaning staff is on the premises, due to mishaps,- repairs, foul weather operations, accidents, etc., shall be rendered without additional compensation. 1.4 All revenue from coin operated restroom dispensers will be turned in to the Owner's designated representative. 2.0 SECURITY 2.1 Contractor's personnel working during hours of operaton are to wear a uniform distinct and acceptable to the Owner. The uniform will have the Contractor's name and will be worn at all times by employees onsite. The uniforms shall be clean and presentable at the beginning of shift. 2.3 The Owner will provide the Contractor with written procedures for security provisions to be observed within and outside of each building complex, working within customer contact areas and all other situations felt to be pertinent. Contractor's employees will receive specific training by the 11