Resolution 2024-03 - Laserfiche WebLink

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ARTICLE II — NETWORK MAINTENANCE Licensee shall provide Routine Maintenance and Non -Routine Maintenance defined as follows: • Routine Maintenance: Licensee agrees to take such actions as necessary to maintain the communication conduit and/or fiber optic cable in good and safe condition at all times, including subscription to the Colorado 811 system, locating of network facilities, and repair of damages to the network. • Non -Routine Maintenance: Licensee shall perform troubleshooting and restoral of the network, including, but not limited to, repairs required due to cable cuts, fires, remodeling work or other acts of third parties or Force Majeure events. City shall use commercially reasonable efforts to determine that any disruption in the functionality of the Dark Fiber Service is not on the City's side of the Demarcation Point. After verifying that the problem is not on City's side of the Demarcation Point, Customer may call Licensee toll -free on (844) 380-8090 or email info@intrepidfiber.com to open a Support Ticket. • Fiber Restoration: Following receipt of City notification of support request, Licensee shall use its best efforts to respond on -site (if necessary) to the affected location(s) within two (2) hours of acknowledging a Support Ticket, provided Licensee has all necessary access to the City location(s). In the event of a cable failure, Licensee shall use its best efforts to begin service restoration following identification of such failure as quickly as possible. Further, Licensee shall use commercially reasonable efforts to restore the functionality of the services as quickly as possible. During any outage, Licensee shall contact City on a regular basis, to update the status of restoration. • Relocation: City acknowledges and agrees that, after the Activation Date, Licensee may be required (i) by any governmental authority under the power of eminent domain or otherwise, (ii) by the grantor or provider of any underlying right, (iii) by any other person having the authority to so require, or (iv) by the occurrence of any Force Majeure Event, to relocate the Segment(s) of the Licensee network. City shall work in good faith to minimize the impacts of relocations to the Licensee's network when such requests are originated by City. • As-Builts: Within thirty (30) days following the installation or relocation of any Facilities within the Premises, Licensee shall provide the City with detailed drawings showing the as -built location of such Facilities. ARTICLE III — NETWORK MONITORING Licensee shall provide Network Monitoring via Licensee's Network Operations Center ("NOC"). This NOC shall monitor its network and perform cable and conduit maintenance and repair, on a twenty-four (24) hour per day, seven (7) days per week basis (24x7). As Licensee is not actively monitoring the dark fiber network, City shall provide notice to the Licensee of any potential outages or service impairments for review and attention by Licensee. City shall contact NOC Services at 877-252-2249 or rnoc-nar@list.nokia.com. Any changes to emergency contacts shall be provided by Licensee to City as they occur. 20