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ICMA <br />PRESS <br />ICMA IQ Report <br />Volume 391Number 5 <br />Item No. E-43447 <br />ICMA's 10 Reports (ISSN: 0047-5262) are published by <br />ICMA, 777 N. Capitol St., NE, Suite 50C, Washington, DC <br />20002-4201. ©2007 by the International City/County <br />Management Association. No part of this report may be <br />reproduced without permission of the copyright owner. <br />These reports are intended primarily to provide timely <br />information on subjects of practical interest to local gov- <br />ernment administrators, department heads, budget and <br />research analysts, administrative assistants, and others <br />responsible for and concerned with operational aspects of <br />local government. <br />ID Reports are available as single copies or by subscrip- <br />tion. Single -copy prices are as follows: Members $19.95 <br />(online), $21.95 (print): nonmembers $24.95 (online), <br />$26.95 (print); 14 Report Online annual subscriptions (six <br />bimonthly issues) are $119 (members), $149 (nonmembers). <br />To order, call toll free 1-800745-8780 in the United States, <br />or 770-442-8631 ext. 377 if calling from outside the United <br />States. Recent 10 Reports can be purchased and down- <br />loaded from the ICMA Bookstore at bookstore.icma.orq. <br />Recent Reports <br />No. 4, 2007 <br />The Power of Dialogue <br />No. 3, 2007 <br />Preparing for a Pandemic <br />No. 2, 2007 <br />The Fine Art of Managing Relationships <br />No.1, 2007 <br />Practical Promotion: How to Make Your <br />Community a Winner with Citizens <br />No. 6, 2006 <br />New Council Member Orientation: <br />Instilling the Spirit of High Performance <br />No. 5, 2006 <br />From Hiring to Firing: Managing the Risk <br />of Difficult Employees <br />No. 4, 2006 <br />Strategic Human Resource Management <br />No. 3, 2006 <br />Interlocal Service -Sharing Agreements <br />No.2, 2006 <br />Building the Leadership Pipeline <br />No.1, 2006 <br />Cluster -Based Economic Development <br />No. 6, 2005 <br />Alternative Procurement Strategies for <br />Construction <br />No. 5, 2005 <br />EMS in Critical Condition: Meeting the <br />Challenge <br />With your 10 Reports Online subscription, you get <br />• Timely solutions to the most pressing local <br />government management issues <br />• Each new 10 Report sent directly to your e-mail <br />inbox <br />• Exclusive unlimited online access to a searchable <br />eight -year online archive of past 10 Reports. <br />If you don't subscribe, go to bookstore.icma.orgl <br />10—Reports—Online to start benefiting from the 10 <br />Reports Online subscription today! Or send an e-mail <br />to subscriptions@lcma.org or call 202-962-3675. <br />Publishing and Information Resources <br />Ann I. Mahoney, Director <br />Christine Ulrich, Editorial Director <br />Mary Marik, Editor <br />Valerie Hepler, Production Director <br />Charlie Mountain, Graphic Designer <br />Author Contact Information <br />L. Carson Bise, !I, AICP <br />TischlerBise, Inc. <br />4701 sangamore Road, Suite 5240 <br />Bethesda, MD 20816 <br />800-424-4318 <br />12/132 <br />