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City of Louisville Community Survey <br />July 2024 <br />Planning and Building Safety Department <br />About two-thirds of those with an opinion rated the services provided by the overall customer service <br />and overall performance of the Louisville Planning and Building Safety Department as excellent or <br />good. Around 6 in 10 participants provided favorable marks to the building/construction inspection <br />process and the public input process. Half positively rated the building permit process overall, and <br />planning review process for new development. All survey items below experienced a decline in score <br />since 2020. <br />Report of Results <br />- 18 - <br />