2024 Citizen Survey Results - Laserfiche WebLink

Home Browse Search

City of Louisville Community Survey July 2024 Executive Summary Summary of Survey Methods The Louisville Community Survey gives residents the opportunity to rate their satisfaction with the quality of life in the city, the community's amenities, and satisfaction with local government. The survey gathers community -wide feedback on what is working well and what is not and helps map out residents' priorities for community planning and resource allocation. It serves as a consumer report card for Louisville; providing a check -in with residents to make sure City policies and services are on course. This is the sixth time Polco/National Research Center, Inc. (NRC) has conducted the Louisville Community Survey and the nineth iteration in a series of citizen survey projects completed by the City of Louisville since 1990. The Louisville Community Survey was administered by mail to 3,500 randomly selected households within the city. Of those households receiving the survey, 570 residents responded to the mailed questionnaire, giving a high response rate of 17%. The margin of error is plus or minus four percentage points around any given percentage for all survey respondents. Survey results were weighted so that the characteristics of gender, age, tenure (rent versus own), housing unit type (attached versus detached) and Council Ward are represented in proportions reflective of the entire city. Comparisons are made between 2024 responses and those from prior years, when possible. Louisville's results also are compared to those of other jurisdictions around the nation as well as to those of other Front Range jurisdictions. Comparisons are made possible through a national benchmark database created and maintained by Polco/National Research Center (NRC). This database contains resident perspectives gathered in resident surveys from over 500jurisdictions over the past five years. Key Findings Highest performing areas: • Louisville residents continue to enjoy a high quality of life, with ratings for the City as a place to live, raise children, work, and retire all achieving marks higher than the national benchmark. • The Louisville Public Library and Historical Museum are almost universally appreciated, with all related survey items receiving positive ratings by more than 90% of the community. • The community's recreational centers are highly valued: o Overall performance of the Louisville Recreation Center (94% excellent or good) o Overall quality of the Louisville Recreation Center (94%) o Overall customer service at the Louisville Recreation Center (92%) o Overall performance of the Louisville Senior Center (92%) o Overall customer service at the Louisville Senior Center (91%) o Overall quality of the Louisville Senior Center (91%) Report of Results -5-