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City of Louisville Community Survey <br />July 2024 <br />Lowest -performing areas: <br />• Every survey item regarding government performance saw decreases in the scores provided <br />by residents, with the largest drop of 19% for the City response to citizen complains or <br />concerns. <br />• Public Safety scores saw declines in all ratings but the overall performance of the Louisville <br />Police Department, though all scores met or exceeded national benchmarks. <br />• All scores for Planning and Building Safety Department experienced declines from 2020: <br />o Building permit process overall (16% decline) <br />o Planning review process for new development (12% decline) <br />o Overall customer service (10% decline) <br />o The public input process on City planning issues (10% decline) <br />o Overall performance of the Louisville Planning and Building Safety Department (9% <br />decline) <br />o Building/construction inspection process (8% decline) <br />Other notable results: <br />• Overall, Louisville residents rate their community higher than other residents across the <br />country, even though several survey items have seen declines since the last iteration. <br />Economic and political uncertainty post-COVID could play a role in shaping resident <br />sentiment. <br />• The Louisville community's top sources for information about the city continue to be the <br />quarterly community update newsletter, word of mouth, and the Louisville website. Notable <br />increases were seen in the number of residents attending, watching, or streaming a City <br />Council meeting and in the use of the City's engagement site. <br />• When asked to list their top priorities for the City to focus on in the next four years, <br />respondents named economic prosperity, utilities, and public safety as their top three <br />priorities. <br />• Residents similarly provided their top priorities for creating a vibrant economic climate. Half <br />of residents wanted the City to meet the retail and services needs of local residents, attract <br />businesses to locate or expand in Louisville, and pursue redevelopment of vacant or <br />underused commercial sites. <br />Report of Results <br />-6- <br />