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i" ;. 1 H t', ~.' f,' , AFFINITY TELECOM ONE YEAR GOVERNMENT SERVICE AGREEMENT This Service Agreement between the City of Louisville ("Customer") and Affinity Telecom, Inc. ("C-COM") is effective the date of the initial activation of service. 1. Line Reauirements: This Agreement applies to all basic analog lines. 2. Rate for Service: The rate for C-COM's l\Ion-Profit Customer basic lines is $20.00 per month per local service phone line. Charges for features are shown below. Customer will pay all Federal and State fees that are applicable to non-profit organizations. 3. Chanaes to Service: All requests for changes to existing services including Feature Changes and Line Disconnects must be submitted in writinlJ. Requests must be faxed to Customer Care at 303-444-9350 or emailed to custcare@c-comld.com. Customer will be billed for the costs of changes. Costs of changes will be listed on bills as "nonrecurring charges." 4. Local Access and Lona Distance: The Customer appoints C-COM as an agent for the purpose of arranging for interconnection to the Customer's faciliHes. C-COM will arrange for service delivery to the demarcation point. If for any reason the customer telephone Elquipment is not presently connected to the demarcation point, at Customer's requests, C-COM will recommend an independent contractor who is able to complete the connection to the demarcation point. Thl~ independent contractor will bill the cost of this service. Long Distance will be billed at .040 for Interstate and Intrastate for lines that are on C-COM Local Service. Lines that are not on C-COM Local Service will be billed at .045 for Interstate and Intrastate. PICC charge is .45 per line that is on C-COM Local Service and lines that are not on C-COM Local Service the PICC charge is $2.15 per line. Toll Free is .050 per minute and a .50 charge for the number. 5. Billinq. Payments and Disputes: Payments: The Customer is responsible for monthly recurring charges, installation charges, usage charges, change charges, collect calls, directory assistance and pay-per-use services. Payment for services must be received by C-COM on the Due Date as specified in the C-COM bill. Late Payment Charges of interest on the unpaid balance of 1.5% per month or $1.50, whichever is greater will apply. C-COM may disconnect service for non-payment of services. Because of being a Government Entity, if funds are not appropriated for specific service, the service may be cancelled with a 60-day notice to C-COM. Disputes: Notice of a dispute shall be submitted to C-COM Customer Care within thirty (30) days of the invoice date. Notice of a dispute must be faxed to Customer Care at 303-444-9350 or emailed to custcare@c-comld.com. A notice of dispute shall contain a written explanation of the dispute and supporting documentation. C-COM shall notify the Customer of any adjustment to billed amount within thirty (30) days from receipt of the notice of dispute. Any corrected amounts wil appear on the next bill after the dispute resolution. 6. Term of Service: The Term of Service is one (1) year I twelve (12) months, from the Effective Date. C-COM .:. 4745 WALNUT STREET .:. SUIT~ 300 .:. BOULDER, CO .:. 80301 .:. 303.938.1417 .:. Fax 303.938.1461 '.